Log a return or exchange

Simply fill in the form below to submit your return

RETURN POLICY | Here at Bumprider, we work hard to make sure you are 100% satisfied with all of your purchases. If for any reason you are not, we do accept returns within 7 days of the delivery date. For your item to be eligible for return, it must be in an unopened and unused condition, with all original tags, manuals and packaging intact.

DAMAGED ITEMS | We represent our manufacturers and stand behind our products, and we’re here to help to make sure you’re completely satisfied with your purchase. While we work to ensure you receive your order in perfect condition, occasionally products are damaged in transit or in the manufacturing process. If an order arrives in damaged boxes or packaging, it is best to ask the driver to document the damage. If the product is clearly damaged, it is best to refuse the shipment and ask the driver to document the package was refused because of damage. In the rare case that a product is damaged or defective please fill in our form below to submit to our product team for assessment of your warranty claim.

Please upload photographs or a video to support your warranty claim

Once we have received your request we will in contact within 24hours after our product team has assessed your claim. Should you like to get in contact with our team you can simply email or call 0213001137.

We’re in this together

We stand with South Africa and with president Cyril Ramaphosa in supporting the national shutdown. 

We will be closing our warehouse during lockdown.

All orders placed during this time will be dispatched after the lockdown. 

Our team is still available online, so please do not hesitate to reach out to us. 

Be safe,